Integrated Management System Review
Sydney Metro Delivery Office
The Sydney Metro Integrated Management System (IMS) was designed to manage risks, drive efficiency and consistency across all Sydney Metro activities and operations. The IMS is applicable to all Sydney Metro Functional Areas and Implementation Groups and acts as the central repository for of all operating guides and procedures. Since an initial independent IMS review in 2015, Sydney Metro and the IMS have undergone a period of transition.
Scope of Engagement
Transport for NSW
Integrated Management System Review, Quality Management Audit (ISO9001), Human Factors, Stakeholder Engagement, Program Survey, Technical Writing & Advisory
In 2017, the Sydney Metro Delivery Office engaged Axess Advisory to perform a second comprehensive review of the Sydney Metro IMS.
Services delivered by Axess as part of the review included:
A high level review of the content and structure of the management system
Review of Sydney Metro strategic and IMS objectives
Stakeholder consultation through surveys and interviews to identify:
How stakeholders use and interact with the system
Perceived strengths and weaknesses of the system
Purpose and frequency of access
Expectations in the systems
High level Human Factors analysis of the user interface
Development of an IMS Assessment Framework
Assessment of the IMS existing state against benchmark ratings
Discussion of the pros and cons of ISO9001 quality accreditation
Development of an IMS 5 to 10 year vision, aligning proposed recommendations with medium to long term strategic and IMS objectives.